Payment Policy of Stratosopic

Effective Date: January 4, 2025

Stratosopic is committed to ensuring that your shopping experience is secure, easy, and efficient. This Payment Policy outlines the accepted payment methods, terms, and conditions associated with purchasing products from our website or through other sales channels.

1. Accepted Payment Methods

We offer a variety of payment methods for your convenience. These payment methods include:

  • Credit and Debit Cards: We accept the following major credit and debit cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: You may choose to pay via PayPal for fast and secure transactions.

  • Apple Pay and Google Pay: We also accept payments through Apple Pay and Google Pay, where applicable.

  • Stratosopic Gift Cards: You can use Stratosopic gift cards for purchases made through our website. If you have received a gift card, simply enter the gift card details at checkout.

2. Payment Process

  • When you place an order, you will be prompted to select a payment method at checkout. The total amount due will include the price of your products and applicable shipping fees.
  • After selecting your preferred payment method, you will be asked to provide the necessary payment details.
  • Once payment has been successfully processed, you will receive an order confirmation email. If there are any issues with your payment, we will notify you immediately.

3. Billing Information

You are responsible for providing accurate and complete billing information, including your name, address, phone number, and payment details. This information is necessary for processing your payment and fulfilling your order.

  • Authorization: By submitting your payment information, you authorize Stratosopic to charge your selected payment method for the total order amount.
  • Billing Address: The billing address you provide must match the address on file with your bank or payment provider. This helps prevent fraud and ensures that your payment is processed successfully.

4. Payment Security

At Stratosopic, we prioritize the security of your personal and payment information. We use industry-standard encryption technology (SSL) to ensure that your payment details are securely transmitted over the internet.

  • We also adhere to the Payment Card Industry Data Security Standard (PCI DSS) to protect your cardholder data.
  • For additional security, we may employ fraud prevention tools to detect and prevent fraudulent transactions.

5. Sales Tax

Sales tax will be applied to your order, where applicable, based on your billing and shipping address. The total amount, including sales tax, will be displayed at checkout.

6. Payment Errors

If your payment is declined, the transaction will be canceled, and your order will not be processed. Common reasons for payment failures include insufficient funds, incorrect payment details, or issues with your bank or payment provider.

  • If you experience payment issues, you will be notified during checkout, and you will have the opportunity to review and update your payment details.
  • If you continue to experience problems, please contact our customer support team for assistance.

7. Payment Confirmation

Once payment has been successfully processed, you will receive a confirmation email containing details of your order. This email serves as your receipt and includes information such as your order number, the products purchased, and the payment amount.

8. Payment Refunds

In cases where a refund is requested (for example, if you return an item or your order is canceled), the refund will be issued to the original payment method used. Refunds may take up to 5-7 business days to process, depending on your bank or payment provider.

9. Currency

All payments are processed in U.S. Dollars (USD). If you are making an international purchase, please note that your bank or payment provider may convert the charge to your local currency. Any exchange rate fees or foreign transaction fees are the responsibility of the customer.

10. Fraud Prevention

Stratosopic reserves the right to cancel any order or transaction that is suspected to be fraudulent. If we detect suspicious activity or suspect unauthorized use of a payment method, we may require additional verification before processing your order.

11. Payment Terms

  • Full Payment: All orders must be paid in full at the time of purchase before they are processed and shipped.
  • Payment Disputes: If you dispute a charge, please contact us immediately. We will work with you to resolve the issue. If a chargeback is initiated, your account may be subject to review.

12. Changes to Payment Policy

Stratosopic reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. We encourage you to review this policy periodically for updates.

For any questions or concerns regarding our Payment Policy, please contact us:

Email: info@stratosopic.com
Phone: (435) 623-0809
Address: 158 N 100th E, Nephi, Utah

Thank you for choosing Stratosopic! We value your business and are committed to providing you with secure and convenient payment options for a smooth shopping experience.