Shipping Policy of Stratosopic

Effective Date: January 4, 2025

At Stratosopic, we aim to provide our customers with fast, reliable, and cost-effective shipping. This Shipping Policy outlines the terms and conditions related to shipping, including the methods, fees, and delivery times for orders placed through our website or other sales channels.

1. Shipping Methods and Fees

We offer a variety of shipping options to meet the needs of our customers. Shipping fees are calculated at checkout based on the weight, dimensions of your order, and delivery location. Available shipping options may include:

  • Standard Shipping: Typically takes 5-7 business days for delivery.
  • Expedited Shipping: Typically takes 1-3 business days for delivery, depending on your location.
  • Overnight Shipping: Available for urgent deliveries, with next-business-day delivery (excludes weekends and holidays).
  • International Shipping: We offer international shipping to select countries. Shipping costs and delivery times for international orders will be provided at checkout.

2. Processing Time

  • Orders are processed within 1-2 business days after payment has been confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Custom or special orders may require additional processing time.

3. Order Tracking

Once your order is shipped, you will receive an email containing a tracking number and a link to track your shipment. You can use this tracking information to monitor the status of your order as it makes its way to you.

4. Delivery Times

Delivery times may vary depending on your location and the shipping method selected. Below are general delivery time estimates:

  • Domestic Orders (within the United States):
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 1-3 business days
    • Overnight Shipping: Next business day
  • International Orders:
    • Delivery time for international orders varies by destination. Please refer to the estimated delivery time provided during checkout.

Please note that delivery times are estimates and may be affected by external factors, including weather conditions, carrier delays, and holidays.

5. Shipping Restrictions

  • P.O. Boxes: Some carriers do not deliver to P.O. boxes, so please provide a valid street address for shipping.
  • International Shipping: We currently offer international shipping to select countries. If your country is not available at checkout, please contact us for assistance.
  • Restricted Products: Certain products may be subject to shipping restrictions based on their nature (e.g., perishable goods). These products may not be available for shipping to certain locations.

6. Shipping Insurance

We offer optional shipping insurance at checkout for an additional fee. This covers lost, stolen, or damaged items during transit. If you opt out of shipping insurance, Stratosopic is not responsible for any issues that arise during shipping.

7. Delivery Issues

If there are any issues with the delivery of your order, such as missing or damaged items, please contact our customer support team immediately. We will assist you in resolving the issue, which may include processing a replacement, refund, or claim with the carrier.

8. International Customs and Duties

For international orders, customs fees, import duties, and taxes may apply based on the destination country’s regulations. These additional charges are the responsibility of the customer. We recommend checking with your local customs office for more information on applicable fees before placing an international order.

9. Shipping Address

You are responsible for providing accurate and complete shipping information at the time of purchase. Stratosopic is not responsible for delays or issues arising from incorrect or incomplete shipping details. If you need to update your shipping address after placing an order, please contact us immediately.

10. Free Shipping Offers

From time to time, we may offer promotions for free shipping on certain orders. Free shipping offers apply only to standard shipping within the United States, and certain exclusions may apply. The terms of such promotions will be outlined on our website during the promotion period.

11. Shipping Delays

While we strive to ensure prompt and timely deliveries, shipping delays may occur due to reasons beyond our control, such as natural disasters, carrier delays, or high demand periods (e.g., holidays). In the event of a delay, we will work with you to resolve the issue as quickly as possible.

12. Changes to the Shipping Policy

Stratosopic reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. We encourage you to review this policy periodically for updates.

For any questions or concerns regarding shipping, please contact us:

Email: info@stratosopic.com
Phone: (435) 623-0809
Address: 158 N 100th E, Nephi, Utah

Thank you for choosing Stratosopic! We appreciate your business and are committed to delivering your products with care and speed.