Sales Policy of Stratosopic

Effective Date: January 4, 2025

At Stratosopic, we are committed to providing high-quality products and exceptional customer service. This Sales Policy outlines the terms and conditions for all sales made through our website, store, and other sales channels. By purchasing from Stratosopic, you agree to the following terms.

1. Product Availability

  • All products listed on our website or available in-store are subject to availability. We strive to keep our inventory accurate, but there may be occasional errors or stockouts.
  • If an item is unavailable after your purchase, we will notify you as soon as possible and offer a suitable solution, such as a refund or replacement.

2. Pricing and Payment

  • Pricing: All prices are listed in U.S. dollars and are subject to change without prior notice. Prices are accurate at the time of publication, but errors may occur.
  • Payment Methods: We accept the following payment methods for online and in-store purchases:
    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay and Google Pay (if applicable)
    • Stratosopic gift cards
  • Sales Tax: Sales tax will be applied to orders where applicable, based on your shipping address.

3. Order Confirmation

  • Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase. This confirmation serves as a receipt of your transaction.
  • Please review your order for accuracy (items, shipping details, etc.) and notify us immediately if there are any discrepancies.

4. Order Fulfillment

  • After receiving your order confirmation, we will begin processing your order. This includes verifying payment and preparing items for shipment or pickup.
  • Orders are typically processed within 1-2 business days after confirmation.
  • If you place an order for an item that requires customization or special preparation, additional time may be required.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited services. Shipping fees will be calculated at checkout based on the weight, size of your order, and delivery location.
  • Order Tracking: Once your order is shipped, you will receive an email with a tracking number so you can monitor the status of your shipment.
  • Delivery Time: Estimated delivery times vary based on shipping method and location. Orders typically arrive within 5-7 business days for standard shipping and 1-3 business days for expedited shipping.

6. Return and Refunds

  • Returns: We accept returns within 30 days from the date of purchase. To be eligible for a return, the product must be in its original, unused condition.
  • Refunds: Refunds will be processed to the original method of payment once we receive and inspect the returned product. Please see our Refund and Returns Policy for detailed instructions and guidelines.
  • Defective Products: If your product is damaged or defective, please contact us immediately for a replacement or full refund at no additional cost.

7. Cancellations

  • Orders can only be canceled within 24 hours of placement, provided the items have not yet been processed or shipped. After 24 hours, cancellation may not be possible.
  • If you wish to cancel an order, please contact us immediately by phone at (435) 623-0809 or email us at info@stratosopic.com.

8. Sales and Promotions

  • Discounts and promotional offers cannot be combined unless explicitly stated in the offer terms.
  • Promotional codes or discounts must be applied at checkout before the completion of the order.
  • Stratosopic reserves the right to change or withdraw promotions at any time.

9. Customer Responsibilities

  • Accurate Information: It is your responsibility to provide accurate and up-to-date information during the checkout process, including billing and shipping addresses. Stratosopic is not responsible for delays or issues caused by incorrect information.
  • Compliance with Local Laws: You agree to comply with any local laws and regulations regarding the purchase of products from Stratosopic. Some items may not be available for delivery to certain locations.

10. Liability Limitation

  • Stratosopic is not liable for any damages, losses, or costs incurred due to the use of products purchased from us, except for cases of defective or damaged items covered under our Refund and Returns Policy.
  • We are not responsible for delays or non-performance resulting from factors beyond our control, such as shipping carrier delays, force majeure events, or product shortages.

11. Changes to the Sales Policy

  • Stratosopic reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

For any questions or concerns regarding our Sales Policy, please contact us:

Email: info@stratosopic.com
Phone: (435) 623-0809
Address: 158 N 100th E, Nephi, Utah

Thank you for choosing Stratosopic! We are committed to providing exceptional products and services to enhance your experience.