Refund and Returns Policy of Stratosopic

Effective Date: January 4, 2025

At Stratosopic, we strive to provide the highest quality products and services to our customers. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the process for returning products and requesting refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within 30 days from the date of purchase.
  • Condition of Products: The item must be in its original, unused, and unopened condition. All original packaging, tags, and labels must be intact.
  • Proof of Purchase: You must provide proof of purchase (e.g., receipt, order confirmation email, or invoice).

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Perishable or food items (e.g., ready-to-eat meals, gourmet food).
  • Custom-made or personalized items.
  • Gift cards.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@stratosopic.com or call (435) 623-0809 to request a return authorization. Please provide your order number and a brief description of the reason for the return.
  2. Return Authorization: If your return is approved, you will receive a return authorization number and instructions on how to return the product.
  3. Packaging the Return: Carefully package the item in its original packaging to prevent damage during return shipping. Include the return authorization number inside the package.
  4. Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or an error was made by Stratosopic. We recommend using a trackable shipping service to ensure your return is received.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If the return is approved, the refund will be processed using the original payment method. The refund will typically be credited back to your account within 5-7 business days, depending on your payment provider.

  • Partial Refunds: In certain cases, partial refunds may be granted for returned items that are not in their original condition or that are missing parts. We reserve the right to assess a restocking fee of up to 15% for items that do not meet the return requirements.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately. We will arrange for a replacement or full refund at no additional cost. You may be required to provide photos or other evidence of the damage or defect to assist in the resolution.

6. Exchanges

We do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Refund for Shipping Fees

  • Standard Shipping: Shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.
  • Express Shipping: If you opted for express shipping, the cost of the shipping will not be refunded unless there was an error on our part or the item was damaged or defective.

8. Late or Missing Refunds

If you have not received your refund after the typical processing time, please first check with your bank or credit card provider. There may be a delay in processing by your financial institution. If the refund is still not reflected after the expected timeframe, please contact us at info@stratosopic.com for further assistance.

9. Changes to the Refund and Returns Policy

Stratosopic reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top. We encourage you to review this policy periodically for any updates.

For any questions or concerns about returns and refunds, please contact us:

Email: info@stratosopic.com
Phone: (435) 623-0809
Address: 158 N 100th E, Nephi, Utah

We are committed to ensuring your satisfaction and providing excellent customer service. Thank you for choosing Stratosopic!